Your Professional IT Service Provider
In today’s environment, most organizations are totally dependent on the availability and performance of their ICT infrastructure. Individual expectations of this infrastructure is rising fast and, for companies with increasingly diverse and demanding IT users, delivering a high and consistent level of service is a priority. At the same time, focus on cost control and optimizing total cost of ownership makes it increasingly important to squeeze all inefficiencies out of ICT infrastructure and associated support services. Although the business needs and priorities for every organization are subtly different, they do still have a lot in common. They want to improve the productivity of their staff ensuring they have the right IT skills, technology and support to enable them to perform their roles effectively. They want an evolving service that continues to meet the requirements of the business. They want excellent levels of service, for sensible and predictable costs. And they want to be able to focus their key management and staff on core business activities. All this has to be achieved while the rate of change is accelerating. The user base is becoming more diverse with the development of new e-Business relationships, resulting in a requirement to support an increasing number of internal and new external users. It is also becoming increasingly mobile - managing the ‘anytime, anywhere’ community means providing support around the clock for new mobile technologies and a multitude of different mobile operating system platforms. At the same time, supporting new and complex technologies puts further demands on already stretched IT resources. The provider of ICT services plays a crucial role in any business - it is just too important to be left to a reactive culture and past generation practices. Management and support of today’s IT infrastructure must be proactive, responsive and enlist the best available processes and technologies. In this regard we at RunSmart (Pty) Ltd offer our services and support to help you alleviate your ICT challenges.